Using .NET and Microsoft Access, I created a call application that I use in my call center support position titled “My Call Log.”
The user interface is very user friendly. All calls for the month are loaded into the main window and there are actions to the right of the table. Keep in mind, certain information is masked for corporate compliance.
When a call comes into a queue, click the “New Call” button. This opens a new Call Details window.
If a preference is set, upon the Call Details window can open a new instance of CA Service Desk and create a new incident.
If the “Follow-Up?” checkbox is selected, the incident is added to the follow-up list.
When an incident is selected, various options are displayed. “E-mail to Self” can be set in the preferences. View Incident opens the incident in a new instance of CA Service Desk. The “Email to…” option opens the system’s default e-mail client and prefills the subject to include the incident number and a hyperlink to the incident in the body.
The call log list only displays a month at a time. On the first day the application run in the next month, a new database is automatically created. If a review of a previous month is needed, the “Review” function can be used.
Users are able to export their database to a .CSV file. Upon completion of the export, the file will automatically open the the system’s default application (usually Excel.)
Here are the additional forms in the application:
I am more than happy to provide demos of my software. Also, feel free to contact me if you are interested in utilizing this application. I can cater it to your business needs.