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My Call Log

By Nick Mason

About

My Call Log is written in VB.NET, utilizes Microsoft Access Databases, and integrates with ITSM solutions to track and follow-up on calls in a call center environment.

Current Version: 3.1

Pre-Windows 7
Windows 7
Windows 8
Windows 10

Key Functions

  • Separate databases per month – automatic database creation when month changes
  • Easily review previous month databases
  • Integrated with ServiceNow (previously integrated CA Service Desk) software to quickly begin and track incidents
  • Follow-Up on incidents easily with a dropdown menu and multiple selections
  • E-mail incidents to manager, self, or anyone with hyperlink to selected incident
  • Export current database to CSV file for easy filtering and searching
  • Customizable user settings
  • System tray icon with functions

Screenshots

Main window
Call details / new call window
Follow-up panel
Follow-up panel – actions
Review previous month databases
User preferences
System tray icon
System tray icon – actions
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